Amazon has introduced its healthcare AI assistant on both its website and mobile application

Summary:
Amazon has expanded access to its healthcare assistant, Health AI, making it available on its website and mobile app after previously limiting it to the One Medical app. The tool can answer health questions, explain medical records, manage prescription refills, and schedule appointments, and it is available even to non-Prime users. With user permission, Health AI can access medical data through the Health Information Exchange to provide more personalized guidance while operating within a Health Insurance Portability and Accountability Act (HIPAA)-compliant environment. The expansion comes as AI companies like OpenAI and Anthropic increasingly introduce healthcare-focused AI services. 

Amazon announced on Tuesday that it is widening availability of its healthcare AI assistant to both its website and mobile application. The assistant, known as Health AI, had previously been accessible only through the app of One Medical, the healthcare provider Amazon purchased for $3.9 billion in 2023.

Health AI is capable of responding to questions, clarifying medical records, handling prescription refill requests, scheduling appointments, and performing additional related tasks. According to Amazon, people do not need to be Amazon Prime subscribers or members of One Medical in order to use the assistant.

The company explains that while Health AI can respond to general health inquiries without access to a person’s medical data, it is intended to function as a personalized health companion. With deeper access, it can deliver more customized guidance and carry out actions such as connecting users with healthcare providers and treatment options.

Naturally, sharing personal health details with AI systems raises concerns. Researchers have cautioned users about these risks, noting that some companies may use conversations with users as training material for their models.

In its announcement, Amazon stated that it trains Health AI models using “abstracted patterns without directly identifying information.” For instance, if numerous patients inquire about medication interactions, Amazon says it may analyze these trends—while keeping patient identities confidential—to improve how the system answers similar questions.

The company also noted that every interaction with Health AI takes place within an environment that complies with the standards of the Health Insurance Portability and Accountability Act (HIPAA). Conversations are protected through encryption and strict access restrictions. In an email to TechCrunch, Amazon explained that only authorized staff members—those whose roles require it for tasks permitted under HIPAA, such as system maintenance, clinical quality checks, or resolving technical problems—are able to view conversation data.

With user approval, Health AI can access personal health information through the Health Information Exchange, a nationwide secure network used to share patient medical records. Using that data, Amazon says the assistant can analyze lab results, diagnoses, and medical histories to provide more precise and personalized explanations related to symptoms or medications.

If professional care is needed, Health AI can connect users with a provider from One Medical. Prime members in the United States who use Health AI can receive up to five free direct-message consultations with a One Medical provider for more than 30 common conditions, including colds and flu, allergies, acid reflux, pink eye, urinary tract infections, erectile dysfunction, anti-aging skin care concerns, hair loss, and others. People who are not Prime members can still consult One Medical providers through Amazon’s pay-per-visit option.

Users can register for Health AI through the Amazon Health page, and as the rollout continues they will receive an email notification when the assistant becomes available to them.

After gaining access, users must create—or log into—their personal Amazon Health profile. They can then begin chatting with Health AI by typing questions on Amazon.com or within the Amazon mobile app.

Example questions include: “Can you explain my latest cholesterol test results and what they mean for my health?” or “I’m congested and have a sore throat. What steps should I take?”

Amazon’s move to broaden Health AI access comes as major AI platforms rapidly expand into healthcare services. In January, OpenAI introduced ChatGPT Health, a specialized version of its chatbot designed to answer health-related queries. A week later, Anthropic unveiled its own healthcare-oriented offering, Claude for Healthcare.